Frequently asked questions

Mysto was founded in Vancouver, British Columbia. Our perspective is shaped by the calm of Vancouver, with design influences drawn from New York and Osaka.

Mysto creates elevated essentials made exclusively in cashmere. Our collections focus on timeless knitwear, outerwear, and wardrobe staples designed for seasonless wear.

We use 100% Mongolian cashmere, sourced from inner Mongolia regions known for producing some of the world’s finest cashmere fibres.

Mongolia’s climate helps produce exceptionally soft, resilient fibres with natural warmth and breathability. It is widely regarded as one of the finest sources of cashmere in the world.

Cashmere varies by fibre diameter, yarn quality, spinning, and finishing. Finer fibres generally feel softer against the skin, while fuller yarns can provide more structure and warmth.

Cashmere is rare, labour-intensive to collect, and prized for its softness, warmth-to-weight ratio, and longevity when properly cared for.

Yes. Cashmere offers exceptional insulation while remaining lightweight and breathable, making it comfortable across multiple seasons.

Some pilling is natural during early wear, especially in areas of friction. This is common with premium natural fibres and can be gently removed with a cashmere comb or fabric shaver.

Each product page includes specific fit notes and measurements. If you are between sizes, we recommend choosing based on your preferred silhouette: size down for a closer fit, size up for a more relaxed fit.

Many Mysto pieces are designed with versatile silhouettes that can be worn across wardrobes. Please refer to measurements for best fit.

We offer multiple yarn weights and knit constructions, from lightweight close-to-skin layers to fuller outerwear pieces.

We recommend hand washing in cold water with a gentle wool detergent, reshaping while damp, and laying flat to dry.

Hand washing is preferred. If machine washing, use a delicate wool cycle in a garment bag at your own discretion.

Fold rather than hang. Store clean garments flat in a cool, dry place away from direct sunlight.

We currently ship within Canada and the United States, with select international destinations available at checkout.

Canada: 2–7 business days

United States: 5–10 business days

International: 7–14 business days

Shipping times may vary during holidays, launches, or customs processing.

Complimentary shipping is offered on all qualifying orders.

Yes. Tracking information is sent by email once your order has shipped.

Returns are accepted within 14 days of delivery for unworn, unwashed items in original condition with tags attached.

Exchanges are accepted within 30 days of delivery, subject to product availability.

Final sale and promotional items may not be eligible for return. Please review item details before purchase.

Please contact our customer care team with your order number and request details.

If your order has not yet shipped, we will do our best to accommodate changes. Please contact us as soon as possible.

Please contact us within 48 hours of delivery with photos and your order number so we can assist promptly.

For all inquiries, please contact us through our website contact form or customer service email listed on the site.